30th-Oct-2025 • Martin Mwangi • Artificial Intelligence in Business
Welcome to the digital age where Artificial Intelligence (AI) is no longer a distant future but a present reality. As small business owners in Kenya and Africa, embracing this technology can be the key to unlocking new levels of growth and profitability for your SMEs.
AI has the potential to transform various aspects of your business operations, from customer service to finance management. Let's dive into some examples:
Chatbots powered by AI can provide 24/7 customer support, answering frequently asked questions and guiding customers through complex processes. For instance, a Kenyan fashion retailer could use a chatbot to help customers find their size or recommend products based on past purchases.
AI can streamline financial operations by automating tasks such as invoice processing and expense tracking. This not only saves time but also reduces the risk of errors. Imagine an AI system that could automatically categorize expenses from bank statements, making tax compliance a breeze.
AI can optimize supply chains by predicting demand and suggesting optimal inventory levels. This can prevent stockouts and excess inventory, reducing costs and improving customer satisfaction.
The benefits of AI are backed by data. According to a report by PwC, businesses that have integrated AI in their operations saw an average return of $300 million over three years.
To harness the power of AI, start by identifying areas in your business where automation can bring efficiency. Look for solutions that are scalable and easy to integrate into your existing systems. Collaborate with technology providers like Lipabiz Technologies Ltd that offer AI-driven solutions tailored to SMEs.
AI is not just a trend; it's a game-changer for small and medium enterprises in Kenya. Embrace it, and watch your business soar.